FAQs - Customer Service for Senior Citizen Clothing
FAQs / Customer Service for Senior Citizen Clothing
Welcome to our FAQ area, where we hope you will find the answers to any questions you may have regarding your order with Senior Style.
If we have not answered any of your questions below, or if you would like to chat with us about something else please do not hesitate to contact us. We will endeavour to respond within 1 business day.
Do You Ship Overseas?
If you are ordering from outside of Australia, please contact us with your location and the products you would like to purchase and we will calculate shipping costs for you. Payment for overseas orders can only be accepted via Paypal.
What are my payment options?
Senior Style currently accepts payments by credit and debit cards through PayPal, as well as direct bank deposits and cheques.
Government agencies, nursing homes, businesses and organisations may request an invoice (at checkout). Orders placed on a weekend or a Public holiday will not be processed until the next business day. Business days are Monday through Friday, excluding Victorian Public holidays.
Paypal (credit and debit card payments)
Customers are not required to have a PayPal account in order to make payments to Senior Style. When making PayPal payments we will email an invoice to you with your Order Confirmation. Your invoice is your proof of purchase.
Direct Bank Deposits
Where you pay by direct deposit please pay the price payable in Australian dollars within 5 days from the date that you receive your Order Confirmation. Once your payment has been received your products will be mailed out to you and a shipping confirmation sent to you via email. Your invoice is your proof of purchase. If a direct deposit payment is not received within 7 days from the date that you receive your Order Confirmation, Senior Style reserves the right to cancel the transaction.
Please deposit as follows (quoting order number / name as reference)
Account Name: Senior Style
BSB Number: 033138
Account Number: 572459
Cheques should be made payable to Senior Style. Please contact us to arrange this.
Businesses, nursing homes, government agencies and organisations can opt for having an invoice issued. Where an invoice is issued please pay the price payable in Australian dollars as indicated on your invoice within 14 business days. Please retain your invoice as it is your proof of purchase.
At checkout, customers are able to complete transactions as guests, which means their information will not be stored. Returning customers may like to create an account to speed up their check out process. Once an account has been created customers are able to sign in, which will save them from having to enter their details every time they shop with us. This is an optional extra created for the convenience of those customers who would prefer to have an account. Customers can be assured that all information entered will be stored safely. Please see below for our privacy statement.
What about GST?
Prices for products purchased from Senior Style include GST, where applicable. The GST will appear at the point of payment for your goods, and your Order Confirmation will be emailed to you upon completing your order.
What are the shipping/postage costs?
Shipping costs throughout Australia are calculated as per the current Australia Post prices. All shipping prices are calculated at the check out.
When will my order arrive?
Delivery time may be up to 10 working days from the date your payment is received, although we endeavour to deliver as soon as possible. Whilst every effort is made to ship your order quickly, estimated ship times may vary due to changes in supply or circumstances beyond our control.
If your order has not arrived after the estimated delivery time, please contact us. Unless otherwise agreed by us, we will deliver your products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your products, our carrier will leave a card so you can pick-up your product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, the courier service will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. Senior Style cannot take responsibility for incorrect addresses supplied by by the customer or failure to reorganise a time for re-delivery.
How do I know if the products I want to order are in stock?
We hold large quantities of our products in stock and we constantly update our website. Sometimes, however we may experience greater than expected demand for a product. We will contact you immediately if there is going to be a delay in your delivery. In these rare instances, you will be given the option to wait, receive a refund or replace your order with another item.
What if I am unhappy with my order?
At Senior Style we pride ourselves on our quality products and friendly customer service. If a product is faulty we will offer you a replacement, credit or a refund.
If a Product is damaged in transit or faulty when received we will offer you a replacement, credit or a refund, when the following condition is met:
- Please contact us within 48 hours of accepting delivery if your order arrives damaged or faulty. We may ask for images to help us investigate.
If you are unhappy with an item, you may return it provided the following conditions can be met:
- You provide us with your order or invoice number
- The item is returned within 14 days of purchase
- The packaging is undisturbed and the product is in its original condition
- Any associated postage costs for returned items are the responsibility of the customer.
Please contact us if you have any concerns about a product. Consumer guarantees apply under the Australian Consumer Law. For more information about your rights as a consumer, see the Australian Consumer Law website at www.consumerlaw.gov.au.
Is my information safe?
By placing your Order with us, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your order and retain for our marketing records. Please refer to our Privacy Statement for further information.
As an online retailer we and are committed to protecting your privacy and maintaining a website that gives you an enjoyable and secure online experience.
We are bound by the National Privacy Principles, as provided in the Privacy Act (1988).
Collecting your Personal Information
We only collect personal information that is necessary for us to conduct our business as an online provider of goods. The personal information we collect will include information you give us when you place an order for the purchase of products we supply. This personal information will include your name, address and contact details.
Using and disclosing your personal information
We respect your privacy. Any personal information that we collect about you will be used and disclosed by us ONLY so that we can provide you with the goods that you have requested, or otherwise to enable us to carry out our business as suppliers of goods. Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.
If you have indicated that you would like to receive other services and products offered by us then we may also use your personal information to provide you with this information. If at any stage you would like to stop receiving this information from us, please let us know and we will respect your wishes. Please also note, the only information that you must provide when making a purchase is your name and payment details.
Securing and Storing Your Personal Information
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer system) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all our electronic information. Likewise, we take all necessary measures to ensure the security of hard-copy information.
How your personal information may be shared
- When requested by courts or by virtue of laws (for example, a Subpoena) or regulations or as required by a government agency;
- Where we deem a customer may be engaged in fraudulent activity or other deceptive practices that a government agency should be made aware of; and/or
- To appropriate persons, where your communication suggests possible harm to others.
For more information or to complain about a breach of your privacy
If you would like more information about the way we manage personal information which we hold about you, or are concerned that we may have breached your privacy, please contact us.