Hi Again Barry,

Sorry to hear that you had a poor experience.
We tried everything we could to get your order to you as fast as possible.
We dispatched your order 5 hours after you placed it and it was collected by our courier the very next morning.

The parcel reached you within the timeframe specified by the courier. Unfortunately during Christmas/COVID, the delivery times can be at the longer end of their estimates.

We do offer Express Post as a shipping option for customers who require their orders quickly and we always recommend this option to our customers who require some certainty about their delivery date close to Christmas.

I was sad to read that you perceived a standard email response from us. Our team personally responded with care to each of your emails (within hours and sometimes minutes,) providing tracking links and reassurances.

In regards to other orders reaching you faster, it may be that they are travelling from other locations in Australia? Without knowing the details, I would just be speculating.

Thanks for your business Barry and we wish you all the best for the future.
If you have any suggestions about how we could improve our customer service I would be more than happy to hear them.

Regards,
Steve