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FAQs

How to Order

Place items in your cart and proceed through checkout online - you have the option of selecting 'invoice' if you are ordering on behalf of your organisation. This means that we will send your order out with an invoice for payment. 

Alternatively please feel free to email a purchase order and we can process your order that way if preferred (rather than going online - please do not do both as this may result in a duplicate order). 

Shipping is calculated based on the weight of your order and shipping destination - you can view this in your cart as you complete your order.

If you have NDIS funding we can help you with purchasing anything from our range via your NDIS funding.

SELF MANAGED

If self managed you can purchase directly via the website.

PLAN MANAGED

Place all of the items that you wish to purchase in your cart. At the checkout, select the NDIS payment option. You will be emailed an invoice that you can submit to your Plan Manager for payment. 

Don't forget to add your NDIS number into the notes section.

Once payment is receieved we will dispatch the items within 24 hours.

NDIA/AGENCY MANAGED

We are a registered NDIS provider - Registration ID: 4-FEEZ6HY.

If you would like to place an order, please follow this process:

Place all of the items that you wish to purchase in your cart. At the checkout, select the NDIS payment option. You will be emailed an invoice with a unique invoice number.After receiving your invoice, fill in a service agreement and cite your invoice number. You can find a link to our service agreementhere.Alternatively email us at info@seniorstyle.com.au and we can email you a copy.

We will process the order within 24 hours.

Payments usually take 24-48 hours. Once we receive the payment we will process the order immediately and prepare for dispatch. 

*Please note: You must have Assistive Technology or Consumables budgets in your plan.

If the Participant wishes to give the Provider feedback or make a complaint, the Participant can talk to Steve Dickerson or email info@seniorstyle.com.au

If the Participant wishes to do this anonymously, this can be done via post by mailing complaint to 1 Collina Court, Langwarrin, 3910.

If the Participant is not satisfied or does not want to talk to this person, the Participant can contact the NDIS Commission by calling 1800 035 544 or online at www.ndiscommission.gov.au for further information.

Place items in your cart and proceed through checkout online - you have the option of selecting 'homecare' at the checkout. An invoice/quote will then be emailed to you and this can be provided to your Client Advisor or Case Manager for approval.

Place items in your cart and proceed through checkout online - you have the option of selecting 'invoice' if you are ordering on behalf of your organisation. This means that we will send your order out with an invoice for payment. 

Alternatively please feel free to email a purchase order and we can process your order that way if preferred (rather than going online - please do not do both as this may result in a duplicate order). 

Shipping is calculated based on the weight of your order and shipping destination - you can view this in your cart as you complete your order.

Other Businesses may include (and are not limited to): hospitals, schools, education facilities, home care and support coordinators, occupational therapy and physiotherapy. 

About Us

We are located in Langwarrin, Melbourne.

Account Name: Senior Style 

BSB Number: 033138 

Account Number: 572459

Shipping

Shipping costs throughout Australia are calculated as per the current Australia Post prices. All shipping prices are calculated at the check out. 

We are an online store only. But do provide local pick up.

Typically within 24 hours of your order.

Delivery time may be up to 10 working days from the date your payment is received, although we endeavour to deliver as soon as possible. Whilst every effort is made to ship your order quickly, estimated ship times may vary due to changes in supply or circumstances beyond our control. 

If your order has not arrived after the estimated delivery time, please contact us. Unless otherwise agreed by us, we will deliver your products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your products, our carrier will leave a card so you can pick-up your product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, the courier service will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. Senior Style cannot take responsibility for incorrect addresses supplied by by the customer or failure to reorganise a time for re-delivery.

Check your tracking information for further details. If your order has passed the estimated delivery time, you can lodge an enquiry with out delivery partner. If you need any assistance, please let us know and we can lodge an inquiry on your behalf.

Refunds/Returns

At Senior Style we pride ourselves on our quality products and friendly customer service. If a product is faulty we will offer you a replacement, credit or a refund. Please refer to ourRefund Policy for further information.

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