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SPEND OVER $100 ON CLOTHING AND/OR FOOTWEAR FOR FREE SHIPPING. ENTER HUNDRED AT CHECKOUT

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FAQs

Customer Service for Senior Citizen Clothing & Gifts

Welcome to our FAQ area, where we hope you will find the answers to any questions you may have regarding your order with Senior Style.

If we have not answered any of your questions below, or if you would like to chat with us about something else please do not hesitate to contact us. We will endeavour to respond within 1 business day.

How do I order?

For Individuals

Place items in your cart and proceed through cart online.

You can pay by card, PayPal or Afterpay

Shipping is calculated based on the weight of your order and the shipping destination - you can view this in your cart as you complete your order.

Residential Care Facilities and Other Businesses 

Place items in your cart and proceed through checkout online - you have the option of selecting 'invoice' if you are ordering on behalf of your organisation. This means that we will send your gift bags out with an invoice for payment. 

Alternatively please feel free to email a purchase order and we can process your order that way if preferred (rather than going online - please do not do both as this may result in a duplicate order). 

Shipping is calculated based on the weight of your order and shipping destination - you can view this in your cart as you complete your order.

Do You Ship Overseas?

Yes, we use Australia Post for shipping overseas. We pass on the exact postage cost to you. At checkout once you have typed in the items' destination, the cost will be calculated and we will waste no time in packing your order. Please note that payment must be made at the time. 

What are my payment options?

Senior Style currently accepts payments by credit and debit cards through PayPal, as well as direct bank deposits and cheques. 

Government agencies, nursing homes, businesses and organisations may request an invoice (at checkout). Orders placed on a weekend or a Public holiday will not be processed until the next business day. Business days are Monday through Friday, excluding Victorian Public holidays.

Paypal (credit and debit card payments)

Customers are not required to have a PayPal account in order to make payments to Senior Style. When making PayPal payments we will email an invoice to you with your Order Confirmation. Your invoice is your proof of purchase.

Direct Bank Deposits

Where you pay by direct deposit please pay the price payable in Australian dollars within 5 days from the date that you receive your Order Confirmation. Once your payment has been received your products will be mailed out to you and a shipping confirmation sent to you via email. Your invoice is your proof of purchase. If a direct deposit payment is not received within 7 days from the date that you receive your Order Confirmation, Senior Style reserves the right to cancel the transaction.

Please deposit as follows (quoting order number / name as reference)

Account Name: Senior Style 

BSB Number: 033138 

Account Number: 572459

Cheques 

Cheques should be made payable to Senior Style. Please contact us to arrange this.

Invoices

Businesses, nursing homes, government agencies and organisations can opt for having an invoice issued. Where an invoice is issued please pay the price payable in Australian dollars as indicated on your invoice within 14 business days. Please retain your invoice as it is your proof of purchase.

Customer Accounts

At checkout, customers are able to complete transactions as guests, which means their information will not be stored. Returning customers may like to create an account to speed up their check out process. Once an account has been created customers are able to sign in, which will save them from having to enter their details every time they shop with us. This is an optional extra created for the convenience of those customers who would prefer to have an account. Customers can be assured that all information entered will be stored safely. Please see below for our privacy statement.

What about GST?

Prices for products purchased from Senior Style include GST, where applicable. The GST will appear at the point of payment for your goods, and your Order Confirmation will be emailed to you upon completing your order.

What are the shipping/postage costs?

Shipping costs throughout Australia are calculated as per the current Australia Post prices. All shipping prices are calculated at the check out. 

When will my order arrive?

Delivery time may be up to 10 working days from the date your payment is received, although we endeavour to deliver as soon as possible. Whilst every effort is made to ship your order quickly, estimated ship times may vary due to changes in supply or circumstances beyond our control. 

If your order has not arrived after the estimated delivery time, please contact us. Unless otherwise agreed by us, we will deliver your products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your products, our carrier will leave a card so you can pick-up your product from your local Post Office. Where delivery is by our courier service and no-one is available to take delivery, the courier service will leave a card requesting you to telephone them to arrange a suitable time and date for delivery. Senior Style cannot take responsibility for incorrect addresses supplied by by the customer or failure to reorganise a time for re-delivery.

How do I know if the products I want to order are in stock?

We hold large quantities of our products in stock and we constantly update our website. Sometimes, however we may experience greater than expected demand for a product. We will contact you immediately if there is going to be a delay in your delivery. In these rare instances, you will be given the option to wait, receive a refund or replace your order with another item.

Do you have an adaptive clothing showroom?

No, unfortunately we do not have an adaptive clothing showroom for our men's and women's collections. All of our adaptive clothing is high quality and size guides are on each product page to assist you with your purchase.

What if I am unhappy with my order?

At Senior Style we pride ourselves on our quality products and friendly customer service. If a product is faulty we will offer you a replacement, credit or a refund. Please refer to our Refund Policy for further information.

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